Terms and Conditions
Last updated: July 16, 2026
Effective: July 16, 2026
These Terms and Conditions (the “Terms”) are a binding agreement between you and Mellifera LLC (“Mellifera,” “we,” “us,” or “our”). They govern your access to and use of mellifera.com and related storefronts, accounts, services, purchases, communications, reviews, and the Mellifera VIP Membership program (collectively, the “services”).
Please read these Terms carefully. They contain important rules about recurring VIP charges and cancellation, warranty disclaimers, limitations of liability, and an agreement to resolve most disputes through individual arbitration. The arbitration provision includes a procedure for opting out.
By creating an account, placing an order, joining VIP, submitting content, or otherwise using the Services after being presented with these Terms, you agree to them. A privacy notice is not a contract or consent form; our collection and use of personal information is described separately in our Privacy Policy and Cookie Policy.
Mellifera LLC is a Rhode Island limited liability company. Our contact information is:
Mellifera LLC
805 West Shore Rd, #9239
Warwick, RI 02889, United States
Privacy email: privacy@mellifera.com
Customer support: support@mellifera.com
Contact form: https://www.mellifera.com/contact
1. Eligibility
You must be at least 18 years old and legally able to enter a contract to create an account, place an order, or purchase a VIP Membership. The services are intended for adults and are not directed to minors under 16.
If you use the services for an organization, you represent that you have authority to bind that organization to these Terms.
2. Accounts and Security
You may need an account for certain features, including saved addresses, order history, wishlists, saved kits, and VIP Membership. You agree to provide accurate information, keep it current, protect your login credentials, and promptly tell us at support@mellifera.com if you suspect unauthorized access.
You are responsible for activity under your account to the extent permitted by law. We may require reasonable identity verification before changing account information, processing a privacy request, or taking a security-sensitive action. We may suspend or restrict an account when reasonably necessary to investigate fraud, protect users or the Services, comply with law, or enforce these Terms. We will not use account suspension to prevent a lawful cancellation.
4. Product Information and Availability
We make reasonable efforts to present accurate product descriptions, images, prices, availability, and specifications. Displays and photography can vary, and packaging may change. Handmade and artisan products, including pottery, naturally vary in color, size, finish, and shape. These expected variations are not defects.
Products may be limited, changed, restricted by quantity, or discontinued. If a listing or price contains a material error, we may correct it and, where an order has not shipped, offer you the choice to proceed at the corrected price or cancel for a refund. Nothing in these Terms limit rights that cannot legally be waived.
5. Orders, Prices, Taxes, and Payment
Submitting an order is an offer to buy. We may accept or decline it. An automated confirmation only acknowledges receipt; acceptance occurs when we ship the product or otherwise expressly confirm acceptance.
Prices are in U.S. dollars unless stated otherwise. Applicable shipping charges, duties, and taxes will be shown or calculated as part of checkout where feasible. You authorize us and our payment providers to charge the payment method you select for the total shown at checkout and, only if you separately enroll in VIP, for the recurring charges disclosed at enrollment.
We may cancel or limit an order for reasonable grounds such as product unavailability, suspected fraud, payment failure, pricing error, or violation of stated purchase limits. If we cancel after payment, we will refund the canceled amount to the original payment method, subject to applicable law and payment-network processing times.
Payment services are provided by Stripe and other financial institutions. We do not store full card numbers or card security codes in its own databases.
6. Mellifera VIP Membership
6.1 Automatically renewing paid subscription
VIP is a paid subscription. Unless you cancel, your VIP Membership automatically renews at the end of each billing period, and you authorize us to charge your saved payment method for the disclosed recurring price plus applicable tax.
Before you enroll, we will request your express agreement to the auto-renewal terms. Agreement to general Terms, use of the site, or a marketing opt-in is not a substitute for that subscription-specific agreement.
6.2 Current plans
We currently offer two plans:
- Monthly VIP: $12.99 plus applicable tax each month; and
- Annual VIP: $129.90 plus applicable tax each year.
The price and plan that applies to your account is the one accepted at enrollment. Your confirmation email will state your plan, price, billing frequency, and next renewal date.
6.3 Benefits and exclusions
Current advertised benefits include:
- a 5% additional member discount on custom kits
- a 10% member discount on product subscriptions
- free standard shipping within the contiguous United States and 50% off shipping in non-contiguous; certain oversized or overweight items are excluded from free or discounted shipping
- free return shipping on eligible non-consumable items (unused, in original packaging, within the return window in our Shipping & Return Policy)
- access to recipes created by Mellifera
- early access to new product releases
- member-only sales and promotions
The enrollment page will describe the benefits included in your plan.
We may make prospective, reasonable changes to benefits. If a change materially reduces a core paid benefit, we will give advance notice and any cancellation or other remedy required by law. We will not use a unilateral change clause to impose a new recurring charge without required notice or consent.
6.4 Renewal and price-change notices
We will send notices as required by applicable law to the contact information associated with your account. Our operating policy is to send a monthly renewal notice 2-5 days before a monthly renewal. An annual renewal notice is sent 15–45 days before an annual renewal. If we change a recurring fee, we will provide advance notice, including cancellation instructions, within the period required by applicable law before the new fee takes effect.
You are responsible for keeping your email address current, but failure to receive a notice does not waive rights provided by law.
6.5 Canceling VIP
You may cancel VIP at any time before your next renewal through Account → VIP Membership → Cancel Membership or by emailing support@mellifera.com. If you enrolled online, an online cancellation method will remain available. We will not require a call, mandatory survey, or retention conversation to cancel.
Cancellation stops future renewals. Unless applicable law or a specific offer says otherwise, you keep benefits through the end of the paid billing period and amounts already paid are not prorated or refunded. We will send a cancellation confirmation. If you cannot authenticate to your account, contact us through the alternate method above so we can assist with the cancellation.
6.6 Pausing and resuming
Eligible monthly members may currently schedule up to two pauses of up to three months within a rolling 12-month period. Benefits remain active through the already-paid period and turn off when the pause begins. Annual plans cannot be paused.
When you resume during an already-paid period, benefits may resume without an immediate charge and the existing billing schedule continues. If the prior paid period has ended, resuming may begin a new billing period and cause an immediate charge, but we will clearly disclose that charge before you confirm. If payment fails, you may need to enroll again with an updated payment method.
6.7 Payment failure and termination
If a recurring payment fails, we or Stripe may retry the payment and ask you to update your method. We may provide a limited grace period. Benefits may be suspended or end if payment remains unpaid. You remain responsible only for lawful charges incurred before cancellation or termination.
We may terminate a Membership for fraud, abuse, unauthorized transfer, or material violation of these Terms. We will not terminate merely to avoid honoring accrued benefits. Any refund or continued access will be handled as required by law and the circumstances.
6.8 No free trial unless expressly stated
VIP has no free trial unless an enrollment offer expressly says otherwise. Any future trial or promotional period will disclose its duration, the amount and date of the first paid charge, how it converts, and how to cancel before being charged.
7. Shipping and Delivery
Delivery dates are estimates and may be affected by carriers, weather, supply disruptions, and events outside our reasonable control. You must provide an accurate, deliverable address. We will provide shipment and tracking information where available.
7.1 Destination/delivery contract; risk of loss
Orders ship under a destination or delivery contract. Unless applicable law provides otherwise, Mellifera bears the risk of loss or damage until the carrier tenders delivery at the shipping address provided with the order. After proper delivery, risk passes to you, including the risk of theft, disappearance, or weather exposure occurring after delivery.
If a package is lost, misdelivered, or damaged before delivery, contact support@mellifera.com promptly. We will investigate with the carrier and provide the remedy described in our Shipping and Return Policy. We may require reasonable cooperation, photographs, packaging, or a carrier affidavit. Nothing in this section waives consumer rights that cannot legally be waived.
7.2 International orders
Mellifera is configured for and primarily ships to eligible addresses within the United States shown at checkout. We do not currently target or actively market to customers outside the United States, though we may occasionally accept and fulfill an international order at our discretion. We will update these Terms before actively offering international shipping.
Where we accept an international order, you are responsible for all duties, import taxes, customs fees, and other charges assessed by the destination country, and for meeting that country's import requirements. Delivery estimates for international shipments are approximate, and to the fullest extent permitted by law Mellifera is not responsible for customs delays, inspection, seizure, or a destination country's refusal to allow a package to enter.
8. Returns, Refunds, and Cancellations of Product Orders
Our Shipping and Return Policy, as presented at purchase, governs product returns and refunds and is incorporated into these Terms. If it conflicts with mandatory law, mandatory law controls. VIP cancellation is governed by Section 6, not the product-return policy.
9. Communications
We may send transactional or service messages needed to operate your account, fulfill orders, administer VIP, provide security alerts, and respond to support requests. These are not marketing subscriptions.
Marketing email or text messages require the consent or other lawful basis applicable to that channel and location. Marketing consent is optional and is not a condition of purchase or VIP Membership. You may unsubscribe using the link or instructions in the message. Opting out of marketing does not stop necessary service messages.
10. Reviews and Other User Content
You may submit ratings, reviews, comments, photographs, and other content (“User Content”). You retain ownership of your User Content.
You grant Mellifera a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, moderate, and display User Content in connection with the Services and the products reviewed. Use of a review or photograph in paid advertising, unrelated promotional creative, or other materially different marketing requires the additional permission described at submission or obtained separately. This limited license does not transfer ownership to Mellifera.
You represent that you created or have permission to submit the User Content; it does not violate another person’s privacy, publicity, copyright, trademark, or other rights; any people identifiable in a photograph have authorized its submission; and your statements reflect your honest experience.
We may moderate or remove content that is unlawful, fraudulent, off-topic, abusive, exposes personal information, infringes rights, or violates these Terms. We will not suppress a genuine negative review merely because it is negative. If a review was incentivized, the incentive may not depend on sentiment and must be clearly disclosed. Reviews may be processed and hosted by Fera Reviews.
11. Acceptable Use
You may not:
- use the Services unlawfully or fraudulently;
- access another person’s account or nonpublic systems without authorization;
- interfere with security, availability, or normal operation;
- introduce malware or use automated tools in a manner that burdens the Services or circumvents controls;
- misuse discounts, coupons, gifts, referrals, reviews, returns, or payment disputes;
- scrape or commercially exploit content except where law prevents restriction; or
- infringe Mellifera’s or another person’s intellectual-property or privacy rights.
12. Intellectual Property
The Services, site design, software, text, product photography, branding, trademarks, and other Mellifera content are owned by or licensed to Mellifera and protected by law. These Terms grant you a limited, revocable, nontransferable right to use the Services for personal, lawful shopping and account use. They do not grant a right to copy, sell, modify, distribute, or create derivative works from Mellifera content without written permission or a legal exception.
13. Third-Party Services
The Services rely on third parties such as BigCommerce, Stripe, shipping carriers, and review and communication providers. Their separate terms may apply when you use their hosted service. Mellifera is responsible for its own obligations and vendor selection but is not responsible for a third party’s independent service outside our reasonable control. This section does not waive rights or remedies that cannot be waived.
14. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR EXPRESS WARRANTIES STATED IN WRITING. MELLIFERA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT ONLY TO THE EXTENT THOSE WARRANTIES MAY LEGALLY BE DISCLAIMED.
Any manufacturer's warranty included with a product is provided by that manufacturer, not by Mellifera. Registering the warranty and filing any claim under it are handled directly with the manufacturer under the manufacturer's terms. This does not limit any nonwaivable rights you have against Mellifera under applicable law.
Some jurisdictions do not allow certain disclaimers. In those jurisdictions, this section applies only to the lawful extent. Nothing here excludes statutory consumer guarantees or liability that cannot be excluded.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, MELLIFERA AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, MELLIFERA’S AGGREGATE LIABILITY FOR A CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID MELLIFERA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT OR (B) $100.
These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, violation of privacy or data-protection rights where limitation is prohibited, or any liability that law does not permit us to limit.
16. Dispute Resolution and Arbitration
COUNSEL REVIEW REQUIRED. The prior Terms used a short browsewrap arbitration clause. This replacement is intended for conspicuous clickwrap presentation but must be reviewed and completed before use.
16.1 Informal notice
Before filing a claim, you and Mellifera agree to send a written notice describing the dispute and requested relief and to allow 30 days for a good-faith resolution. Send notices to [legal-notice email and postal address]. This does not prevent either party from seeking urgent injunctive relief where appropriate or filing before a limitations period expires.
16.2 Individual arbitration
Except for claims eligible for small-claims court, claims seeking public injunctive relief where applicable law prevents arbitration of that remedy, and claims concerning intellectual-property ownership or infringement, disputes arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.
Arbitration may occur by video, telephone, documents, or in a reasonably convenient location as the rules and law permit. Mellifera will pay fees it is required to pay under the rules and applicable law. The arbitrator may award the same individual remedies a court could award.
16.3 No class proceedings
TO THE EXTENT PERMITTED BY LAW, YOU AND MELLIFERA AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is unenforceable for a particular claim or remedy, that portion will proceed in court after any arbitrable portions are resolved.
16.4 Jury-trial waiver
For disputes subject to arbitration, both parties waive the right to a jury trial.
16.5 Right to opt out
You may opt out of arbitration by sending a notice to [arbitration opt-out email or address] within 30 days after you first accept these Terms. Include your name, account email, mailing address, and a clear statement that you opt out of arbitration. Opting out does not affect your purchase, account, or VIP Membership.
17. Governing Law
Rhode Island law governs these Terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. This choice does not deprive you of nonwaivable consumer protections in your home jurisdiction. For claims not subject to arbitration, the parties consent to state or federal courts located in Rhode Island, unless applicable law requires another forum.
18. Changes to the Services or Terms
We may update these Terms prospectively. We will post the revised version with its effective date. If a change is material, we will provide reasonable advance notice by email, account notice, or another appropriate method and will request renewed agreement when legally required.
Continued use alone will not be treated as consent to a new recurring charge, a materially expanded use of personal information that requires consent, or another change for which law requires affirmative agreement. The Terms in effect when you placed a one-time order generally govern that order. Subscription changes are also subject to Section 6 and applicable notice and consent requirements.
19. General Terms
If a provision is unenforceable, it will be limited or severed to the minimum extent necessary, and the remainder remains effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, financing, reorganization, or sale of relevant assets, subject to applicable law. These Terms, the policies incorporated into them, and the transaction-specific disclosures presented to you form the agreement concerning the Services.
20. Contact
Questions about these Terms or VIP Membership may be sent to:
Mellifera LLC
805 West Shore Rd, #9239
Warwick, RI 02889, United States Privacy email: privacy@mellifera.com Customer support: support@mellifera.com
Contact form: https://www.mellifera.com/contact